Terms of Service

Please read these Terms of Service carefully before creating an account or using any Nevuto service. By registering for an account or accessing the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. About Nevuto

HAMIDINCOM LLC, operating as Nevuto ("Nevuto," "we," "us," or "our"), is an e-commerce platform headquartered in Albuquerque, New Mexico, United States. Our platform provides merchants with tools to build online stores, sell products and services, process payments, automate marketing, and manage their business operations ("Services").

2. Definitions

"Account" — your registered Nevuto merchant account.
"Store Owner" — the individual or entity that creates and is primarily responsible for the Account.
"Merchant" / "you" — any Store Owner or authorized staff member using the Services.
"End-Customer" — a buyer who purchases from your store powered by the Services.
"Content" — text, images, data, listings, brand assets, and any other materials you upload or transmit through the Services.
"Nevuto Pay" — Nevuto's integrated payment processing service, subject to the additional terms in Section 10.
"Fees" — all subscription charges, transaction fees, and add-on charges payable by you under these Terms.

3. Eligibility & Account Registration

You must be at least 18 years of age, or the age of majority in your jurisdiction, to create an Account.
You confirm that your use of the Services is for business or commercial purposes and not for personal, household, or family use.
You must provide accurate, complete, and current information at registration and keep it up to date. Providing false information is grounds for immediate termination.
You are responsible for maintaining the confidentiality of your login credentials. You must promptly notify us at support@nevuto.com if you suspect unauthorized access to your Account.
You may not share your Account credentials or create Accounts on behalf of others without their authorization.
Nevuto reserves the right to refuse registration or cancel an Account at its sole discretion.

4. Account Types

4.1 Store Owner

The person who completes registration becomes the Store Owner — the primary contracting party with Nevuto. A Store Owner may operate multiple Nevuto stores, each under a separate Account. The Store Owner is responsible for all activity under the Account, including actions taken by staff members.

4.2 Staff Accounts

Depending on your subscription plan, you may invite staff members to access your Account with role-based permissions. The Store Owner is responsible for ensuring that all staff members comply with these Terms.

4.3 Free Trial

Every new Nevuto account receives a 7-day free trial that provides full access to the paid features of the platform. The free trial is subject to the following conditions:

No credit card required. You can start your trial without providing any payment information.
One trial per person and business. The free trial is available once per individual and once per business entity. Creating multiple accounts to extend or circumvent the trial is a violation of these Terms and may result in account termination.
Expiry. At the end of the 7-day period, access to paid features is automatically suspended. You will be prompted to select a subscription plan and complete payment to restore full access.
Data retention during trial. Content, settings, and data you create during the trial are retained for a reasonable period after trial expiry so you can access them when you subscribe. Nevuto is not liable for any data loss that occurs if you do not subscribe before the retention period expires.
Modification. Nevuto reserves the right to modify, limit, or discontinue the free trial offer at any time without notice. Existing trials in progress at the time of any change will not be affected.

5. Subscription Plans & Billing

5.1 Plan Tiers & Pricing

Nevuto offers monthly and annual subscription plans at the rates listed on our Pricing page at the time of your purchase. Prices are in USD and exclude applicable taxes unless stated otherwise. We reserve the right to change plan pricing with at least 30 days' notice to existing subscribers.

5.2 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. By providing payment information, you authorize Nevuto to charge your payment method on each renewal date. You may cancel auto-renewal at any time from your account dashboard.

5.3 Taxes

All Fees are exclusive of any applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all such taxes associated with your use of the Services, except for taxes on Nevuto's net income.

5.4 Failed Payments

If a payment fails, we may retry the charge and will notify you by email. If payment remains outstanding after a reasonable grace period, we may downgrade your Account to the free plan or suspend access to the Services until the outstanding balance is paid.

5.5 Plan Changes

Upgrades take effect immediately; unused value from your current period is credited on a prorated basis. Downgrades take effect at the end of the current billing period. For refund eligibility on plan changes, see our Refund Policy.

5.6 Lifetime Plans

Lifetime plans grant perpetual access to the Services at the feature level available at the time of purchase. Nevuto may add, modify, or remove features over time; lifetime plan holders receive access to the then-current feature set of their purchased tier. Lifetime plans are non-transferable.

6. Acceptable Use Policy

You agree not to use the Services to:

Violate any applicable local, national, or international law or regulation.
Infringe the intellectual property, privacy, or other rights of any third party.
Transmit unsolicited bulk email or spam in violation of applicable law (including CAN-SPAM, CASL, and GDPR).
Introduce malware, viruses, ransomware, or other malicious code.
Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services.
Use automated tools (bots, scrapers, spiders) to access or extract data from the Services without Nevuto's prior written consent.
Circumvent or disable any security, technical limitation, or access-control mechanism of the Services.
Use the Services to harass, threaten, or harm any person, including Nevuto employees and contractors.
Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
Attempt to gain unauthorized access to any portion of the Services or related systems.

7. Prohibited Content & Products

You may not use the Services to sell, promote, or distribute any of the following:

Illegal goods or services of any kind.
Firearms, ammunition, explosives, or regulated weapons (including those requiring a license to sell in the merchant's jurisdiction).
Controlled substances, illegal drugs, narcotics, or drug paraphernalia.
Counterfeit, pirated, or stolen goods; goods that infringe any patent, trademark, trade secret, copyright, or other intellectual property right.
Gambling services, lotteries, or sweepstakes that violate applicable law.
Tobacco products, e-cigarettes, or vaping products marketed to minors.
Adult content or services (including pornography) without prior written approval from Nevuto.
Hate speech, discriminatory content, or content that incites violence or harassment.
Pyramid schemes, multi-level marketing programs that operate as fraudulent schemes, or Ponzi schemes.
Products or services that make false health, financial, or performance claims.
Any product or service that Nevuto determines, in its sole discretion, creates legal, reputational, or financial risk to Nevuto or its users.

Violation of this section may result in immediate suspension or termination of your Account and, where applicable, reporting to law enforcement.

8. Your Responsibilities as a Merchant

You are the seller of record for all products and services sold through your store. Nevuto is not a party to any transaction between you and your End-Customers.
You are responsible for displaying accurate product descriptions, pricing, taxes, and shipping information on your store.
You must publish a clear and accessible refund/return policy and order fulfillment timeline on your store.
You are responsible for all customer service, order fulfillment, and dispute resolution with your End-Customers.
You must comply with all applicable consumer protection, privacy, and data protection laws in your jurisdiction and those of your customers.
You must obtain all necessary licenses, permits, and registrations required to operate your business and sell your products.
You are responsible for collecting, reporting, and remitting any sales tax, VAT, GST, or other applicable taxes on your End-Customer transactions.

9. Customer Data & Privacy

As a merchant using the Services, you are the data controller for personal data you collect from your End-Customers. You must:

Maintain a privacy policy on your store that accurately describes how you collect and use End-Customer data.
Obtain any legally required consents for marketing communications.
Handle End-Customer data in compliance with all applicable data protection laws, including the GDPR, CCPA/CPRA, and any other applicable regulations.

Nevuto processes End-Customer data on your behalf as a data processor. For more information, see our Privacy Policy.

10. Nevuto Pay

10.1 Service Overview

Nevuto Pay is an optional integrated payment processing service. To activate Nevuto Pay, you must submit an application and be approved by Nevuto and its underlying payment processing partners. Approval is not guaranteed and is subject to eligibility criteria, risk assessment, and applicable law.

10.2 Additional Obligations

By activating Nevuto Pay, you agree to additional terms provided during the application process, including compliance with card network rules (Visa, Mastercard, American Express), KYC/AML verification requirements, and any applicable financial regulations in your country of operation.

10.3 Prohibited Transactions

You may not use Nevuto Pay to process transactions for the prohibited products and services listed in Section 7, or for any transaction that violates card network rules or applicable law. We reserve the right to block or reverse transactions we determine to be in violation.

10.4 Holds & Reserves

Nevuto and its payment processing partners may place temporary holds on funds or establish reserves to mitigate risk from chargebacks, fraud, or policy violations. We will notify you of any hold or reserve and the conditions for its release.

10.5 Chargebacks & Disputes

You are responsible for managing chargeback disputes with your End-Customers. A chargeback fee may apply per disputed transaction as specified in your Nevuto Pay agreement. Excessive chargeback rates may result in suspension of Nevuto Pay or your Account.

10.6 Non-Refundable Activation

Once your Nevuto Pay account is approved and activated, any associated activation or plan fees are non-refundable, as set forth in our Refund Policy.

11. Intellectual Property

11.1 Nevuto's IP

All intellectual property rights in and to the Services — including the software, platform, design, trademarks, logos, and documentation — are owned exclusively by Nevuto or its licensors. These Terms do not grant you any ownership interest in the Services. You may not use Nevuto's trademarks or branding without prior written consent.

11.2 Your Content & License Grant

You retain all intellectual property rights in your Content. By uploading or submitting Content through the Services, you grant Nevuto a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and transmit your Content solely as necessary to provide and operate the Services. This license terminates when you remove your Content or close your Account, subject to any backup or legal retention obligations.

11.3 DMCA / Copyright Notices

If you believe that your copyrighted work has been infringed on a store hosted on the Nevuto platform, please send a notice complying with the Digital Millennium Copyright Act (DMCA) to support@nevuto.com. For full takedown procedures and counter-notification rights, see our DMCA Policy.

12. Nevuto AI Features

Certain subscription plans include AI-powered features ("Nevuto AI") such as product listing generation, copywriting assistance, and smart recommendations. By using Nevuto AI, you acknowledge:

AI-generated outputs are provided as-is for your review and editing. You are responsible for the accuracy and legality of any content you publish.
You must not use Nevuto AI to generate misleading, defamatory, or illegal content.
Usage may be subject to monthly credit limits based on your plan tier. Unused credits do not roll over.
Nevuto makes no warranty that AI outputs will be accurate, complete, or fit for any particular purpose.

13. API Access

API access is available on the Plus plan and above. Use of the Nevuto API is subject to the following:

You may only use the API for lawful purposes and in accordance with our published API documentation.
Rate limits and usage caps apply as specified in your plan. Exceeding rate limits may result in temporary throttling or suspension of API access.
You may not use the API to scrape, mirror, or copy Nevuto's platform data for use outside the Services.
Nevuto may update, deprecate, or discontinue API endpoints with reasonable notice.
API keys are confidential. You must not share API keys publicly or include them in client-side code.

14. Beta Features & Early Access

Nevuto may offer beta or early-access features from time to time. These features are provided "as-is" without warranty of any kind. Beta features may be modified, limited, or removed at any time without notice. Your use of beta features constitutes acceptance of increased risk, including potential data loss or service interruption. Feedback you provide on beta features may be used by Nevuto without obligation or compensation.

15. Third-Party Integrations & Services

The Services may integrate with or link to third-party platforms, marketplaces, and tools ("Third-Party Services"). Your use of Third-Party Services is governed solely by those third parties' terms and privacy policies. Nevuto is not responsible for the content, functionality, or availability of Third-Party Services, and their inclusion does not constitute an endorsement by Nevuto.

16. Confidentiality

Each party may have access to confidential information of the other in connection with the Services. Each party agrees to maintain the confidentiality of the other's confidential information and not to disclose it to any third party without prior written consent, except as required by law. This obligation does not apply to information that is publicly available, independently developed, or lawfully obtained from a third party.

17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. NEVUTO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEVUTO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NEVUTO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO NEVUTO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so the above limitations may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless Nevuto and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your Content; (c) your violation of these Terms; (d) your violation of any law or the rights of any third party; or (e) any dispute between you and your End-Customers.

20. Termination

20.1 Termination by You

You may close your Account at any time from your account dashboard or by contacting support. Closing your Account does not entitle you to a refund of any prepaid Fees except as provided in our Refund Policy.

20.2 Termination by Nevuto

Nevuto may suspend or terminate your Account at any time, with or without notice, for any reason, including but not limited to: violation of these Terms, non-payment of Fees, fraudulent or illegal activity, excessive chargebacks, or inactivity. Nevuto will use reasonable efforts to provide advance notice of termination for cause where practicable.

20.3 Effects of Termination

Upon termination: (a) your right to access and use the Services ceases immediately; (b) your Content may be deleted after the retention period stated in our Privacy Policy; (c) any outstanding Fees become immediately due; and (d) provisions of these Terms that by their nature should survive — including Sections 8, 11, 17, 18, 19, and 21 — will continue in full force.

21. Dispute Resolution & Arbitration

21.1 Informal Resolution

Before initiating any formal proceeding, you agree to first contact Nevuto at support@nevuto.com and attempt to resolve the dispute informally. We will try to resolve the issue within 30 days.

21.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services — including questions about their existence, validity, or termination — shall be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer or Commercial Arbitration Rules (as applicable), rather than in court.

Arbitration will be conducted in New Castle County, Delaware, or by videoconference if both parties agree. The arbitrator's decision shall be final and binding, and may be entered as a judgment in any court of competent jurisdiction.

21.3 Class Action Waiver

YOU AND NEVUTO EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.

21.4 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies, as long as the matter remains in that court and proceeds only on an individual basis.

21.5 Opt-Out

New users may opt out of the arbitration agreement by notifying Nevuto in writing at support@nevuto.com within 30 days of first creating an Account. The opt-out notice must include your name, email address, and a statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

22. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of the federal and state courts located in New Castle County, Delaware.

23. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy, Refund Policy, Cookie Policy, and any applicable service-specific addenda, constitute the entire agreement between you and Nevuto regarding the Services.
Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.
Waiver: Nevuto's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
Assignment: You may not assign your rights or obligations under these Terms without Nevuto's prior written consent. Nevuto may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
Force Majeure: Neither party shall be liable for delays or failure to perform due to causes beyond their reasonable control, including acts of God, internet outages, cyberattacks, or governmental actions.
No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

24. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or a prominent notice on our website at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and close your Account before the effective date.

25. Contact

Questions about these Terms should be directed to:

HAMIDINCOM LLC (Nevuto)
Albuquerque, New Mexico, United States
Email: support@nevuto.com