Welcome to Nevuto’s Refund Policy. This policy outlines the conditions under which you may request a refund for products or services purchased through nevuto.com. By making a purchase on our website, you agree to the terms outlined in this policy.

1. General Conditions

We strive to ensure customer satisfaction with every purchase. If you are not satisfied with your purchase, you may be eligible for a refund under certain conditions. This policy applies to all products and services purchased through nevuto.com.

2. Eligibility for Refunds

• Digital Products: Refund requests for digital products, such as software, e-books, or digital downloads, must be made within 14 days of purchase. Refunds for digital products will only be granted if the product is defective or does not match the description provided at the time of purchase.

• Services: Refund requests for services must be made within 30 days of the service being rendered. Refunds for services will only be granted if the service was not provided as described or if there were significant issues with the quality of the service.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Customized or personalized products

• Subscriptions after the initial trial period

• Products or services purchased at a discounted rate or during a promotional period

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Support: Email our customer support team at support@nevuto.com with your order number, a description of the issue, and any supporting documentation (e.g., screenshots, receipts).

2. Assessment: Our team will assess your request and may ask for additional information to process your refund.

3. Approval: If your refund request is approved, we will process the refund to your original method of payment within 7-10 business days.

5. Partial Refunds

In some cases, partial refunds may be granted:

• If the product or service was partially used

• If the product or service is returned in a condition different from how it was received

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please request a refund and place a new order for the desired item.

7. Shipping Costs

Refunds for shipping costs will only be granted if the return is due to an error on our part (e.g., wrong item shipped, defective product). Otherwise, shipping costs are non-refundable.

8. Changes to this Policy

Nevuto reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

9. Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@nevuto.com.